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Professional Resume
Lisa Maxwell
Linkedin.com/in/lisamaxwell
Professional Summary
Proactive and results-driven IT Management professional with consistently proven problem solving, global management and leadership skills, to drive your company to new levels of quality, performance and customer satisfaction. Exemplary process and fiscal management, collaborative and customer focused, proven ability to create and maintain an efficient and effective work structure while thriving on multitasking. Extensive experience in end-to-end software development life cycle delivery. Comfortable collaborating with all levels from entry to executive.
Career Highlights
· Rescued project that had been stalled in design phase for almost 1 year and in less than 2 months turned the project around and completed design, development and implementation on time for original release date.
· Handled all phases of numerous new EDI X12 project implementations for major insurance company - data mapping design, internal file transfer scripts utilizing FTP, VAN set-up, code/test/implement mapping programs. Acted as liaison between internal application/business groups and external Trading Partners.
· Lead team to significantly increase product performance via brainstorming, design and accelerated implementation while still meeting original release date and deliverables. Results: Product performance increased by more than 70%.
Core Competencies
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Business Analysis |
Leadership |
Problem Solving |
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Project Management |
Budget Management |
Strategic Planning |
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Outsourcing / Offshore Management |
Negotiations / Cost Reduction |
Customer Service / Satisfaction |
Areas of Professional Expertise
Management
Keane, Inc., Principal Consultant / Project Manager (for Tufts Health Plan)
IS Project Manager for healthcare industry mandated ICD-9 to ICD-10 upgrade of commercial claims/member/provider system.
Responsibilities Include:
- Generate MS Project Plan, SOW, Risk Matrix.
- Track and manage plan to budget/timeline for development and test effort.
- Generate weekly status reports and dashboards
- Weekly meetings with client to review status
- Weekly meetings with team to track actuals v. ETCs
- All the other stuff that PMs do
Re-engineered development team into Sustaining Engineering model, overcoming cultural/historical mindsets. Built new organizational structure to support flagship product with approximately 150 live sites worldwide. Defined $5M annual departmental budget.
Managed relationship with Tata Consultancy Services, a large consulting vendor; implemented 100% outsourcing of support teams, netting a cost savings of approximately 75% of departmental budget.
Defined, documented, and implemented quality and process improvements, including defect prioritization, resolution scope, stricter guidelines for design/code reviews, and enhanced unit/system tests. Results allowed for more than 50% reduction in team size. Introduced team metrics and status reports, measuring workflow, defect resolution turnaround times, and opportunities for further efficiency measures.
Managed multi-location global teams of 80+ staff and outsourced development and test engineers on multiple projects, with overall responsibility for software development and testing of all live-product versions of a premiere telecomm billing software product.
Led team to remove backlog of more than 200 defects; met goal of zero backlog of high-severity defects by end of fiscal year by measuring and tracking inflow against resolution rates and resourcing accordingly. Results: improved high-severity defect turnaround time from 6 months to less than 6 days.
Lead team to significantly increase product performance via brainstorming, design and accelerated implementation while still meeting original release date and deliverables. Results: Product performance increased by more than 70%.
Cendant Internet Engineering, Project Manager / Project Lead
Managed 14 web developers while continuing Project Lead responsibilities of 6 concurrent web-based/Oracle project implementations including 8 hotel brands' websites and booking system for each site, departmental time tracking system for bill-back, and corporate external website. Each implementation was completed in two to eight weeks. Recruited, interviewed, and hired additional developers, scheduled project work and training for staff, and administered performance evaluations.
Project managed redesign of existing Bulk Mail system adding web-based user interface, mail merge, and other features. Managed bicoastal, multi-departmental development teams.
Took over project that had been stalled in design phase for almost 1 year, and in less than 2 months completed design, development, and implementation on time for original release date.
Acted as primary business partner contact, ascertained requirements, prioritized and assigned tasks. Implemented, supported, and led user training of Ad Banner software on existing web site. Created HTML ad format and internal redirect page. Recommended and developed a process review team.
RNK Telecomm, Director IT / Operations
Responsible for entire end-user provisioning process for VoIP telephone service as well as ongoing account management of our wholesale customers. Responsible for VoIP PBX and supporting systems, internal and customer branded web-based applications, desktop support, network administration.
Boston Mensa, President
Led all-volunteer Executive Committee for local chapter of international non-profit organization with a 1000+ members. Chaired meetings, planned events, and organized fund-raising activities, resulting in a 300% ROI on projected return.
Technical
Softworld, Inc., Business Analyst and Tester (for Tufts Health Plan)
Wrote business requirement documents, reviewed functional specifications, prepared and initiated user acceptance test plans for Medicare Preferred Healthcare Claims department. Created and validated test cases in multiple environments/formats; EDI transaction files in X12 format and Diamond healthcare claim system records via data entry. Collaborated with subject matter experts and management to gather and clarify requirements, in order to meet the business needs.
Liberty Mutual Insurance, Senior Software Engineer / Project Manager
Handled all phases of numerous new EDI X12 project implementations - data mapping design, internal file transfer scripts utilizing FTP, VAN set-up, code/test/implement mapping programs. Acted as liaison between internal application/business groups and external Trading Partners.
X12 EDI transaction sets: 124, 148, 272, 810, 811, 820, 824, 834, 837, 838, 841, 850, 996, 997
Maintained and enhanced EDI Utility on AIX platform using shell scripts and proprietary EDI software. Supported production environment, troubleshooting problems when necessary. Developed and utilized multiple levels of test cases for unit, integration, system, regression and acceptance tests.
DLB Systems, Inc., Software Engineer
Developed client system for tracking pharmaceutical Clinical Trial Data using ACCESS, ODBC and Oracle. Designed and developed automated installation tools in Unix C Shell. Prototyped reports satisfying international regulatory requirements for clinical adverse event reporting.
Developed data migration validation reports using SQL*Plus. Implemented data migration system for global data dictionary into Oracle database.
Organizational/Administrative
Lucent Technologies (Kenan/CSG Systems), Manager Software Development
Responsible for $5M annual departmental budget as Software Engineering Manager.
Northshore Youth Symphony Orchestra, Executive Director
Drafted annual budget of approximately $200k and ran organization within budget constraints (kept many expenses below budgeted amount). Oversaw the bookkeeping process, both A/R and A/P.
Launched non-profit organization’s new office, from negotiating the terms of the lease, to identifying, purchasing and implementing all supporting hardware, software, supplies and processes. This included a transition to a new, professional accounting system (QuickBooks), working hand-in-hand with the board Treasurer and contracted accountant to insure NYSO met standard non-profit accounting practices and principals, and outsourcing payroll functions (Paychex).
Technical Work Experience
Consultant – IS Project Manager
Keane, Inc., (Tufts Health Plan) Watertown, MA June 2011 - Present
Consultant – Business Analyst/Tester
Softworld, Inc., (Tufts Health Plan) Watertown, MA Nov 2010 - May 2011
Director IT/Operations
RNK Telecomm, Dedham, MA Jun-Oct 2004
Software Development Manager
Lucent Technologies (Kenan/CSG Systems), Cambridge, MA 2000 - 2002
Project Manager / Project Lead
Cendant Internet Engineering, Cambridge, MA 1998 - 2000
Software Engineer / Senior Software Engineer
Liberty Mutual Insurance Company, Portsmouth, NH 1994 - 1998
DLB Systems, Inc., Liberty Corner, NJ 1993 - 1994
New York Life, Clinton, NJ 1991 - 1993
Prudential Insurance Company, Roseland, NJ 1988 - 1991
Leadership Work Experience
Northshore Youth Symphony Orchestra, Topsfield, MA – Executive Director 2009 - 2010
Powers Music School, Belmont/Lexington, MA – Administrator 2003 - 2004
Real Estate Sales
Keller Williams Realty, Westwood, MA - Broker 2007 - 2010
RE/MAX Way, Dedham, MA - Salesperson 2004 - 2007
Operating Systems: Solaris, HP-UX, AIX, Windows, DOS, MVS
Programming Languages and Interfaces: SQL, PL/SQL, SQL*Plus, Unix Shell Scripting, Java, Javascript, HTML, FTP, ODBC, CICS, COBOL, REXX, ISPF, IBM Assembly
Software: Oracle, ClearCase, St. Paul Software spEDI products, Arbor/BP, MS Project, MS Office Suite, Toad, NetGravity,
Web Easy, CorelDraw Graphics Suite, Alpha Five, QuickBooks
Hardware: Sun, HP, PC, Apple, IBM mainframe
Computer Programming Certification, Computer Programming Institute, Bridgeport, CT
Toastmasters International, past V.P. of Education, chapter in Portsmouth, NH
Boston Symphony Orchestra, volunteer and supporter; twice co-chaired successful fund-raiser – online auction.
Mensa, past president of Boston Mensa chapter (membership over 1000); chaired weekend-long convention for 150+ attendees
